"4S shop repair a minor defect will cost hundreds of thousands of yuan, but if it is not for the repair shop can not repair the problem, I will not go to 4S shop to spend money wrongly." At Guangzhou Honda 4S store in Yizhuang, Beijing, Mr. Ma, the owner of the Accord who came to repair the dashboard, looked helpless.
_Only 4S shop can repair is a common situation for many owners, because 4S shop monopolizes the maintenance technology.
_The Guidance Opinions on Promoting the Transformation and Upgrading of Automobile Maintenance Industry and Promoting Service Quality (hereinafter referred to as "Opinions"), issued jointly by the Ministry of Communications, the Development and Reform Commission and the Ministry of Public Security, have made corresponding provisions on the disclosure of automobile maintenance technical data and the free circulation of original parts, and will be "forced" in the future. The problem of 4S shop maintenance is expected to be solved.
Although there are many auto parts cities all over the country, it is very difficult for consumers to buy original parts from auto parts cities. The reason lies in the strict control of spare parts by domestic automotive main engine factories, which leads to the failure of normal circulation of spare parts in the market.
_The Opinion, which will be formally implemented on January 1, next year, makes two points clear: the disclosure of technical information on maintenance and the opening of spare parts channels. In accordance with the provisions of Article 17 of the Opinions on Establishing and Implementing the System of Information Disclosure of Automobile Maintenance Technology, from January 1, 2015, when new cars are listed, automobile manufacturers shall authorize maintenance enterprises and independent operators without discrimination and delay in the form of available information, convenient information channels and reasonable information prices. (Including independent maintenance enterprises, maintenance equipment manufacturing enterprises, maintenance technology information publishing units, maintenance technology training institutions, etc.) Open vehicle maintenance technical information.
Zhou Bizan, of Beijing Liantuozhong Science and Trade Co., Ltd., said: "General maintenance can be operated in the repair shop, but involving some core maintenance technology, we can not solve it, the owners must also be sent to 4S shop for maintenance."
In addition to technology, many monopoly measures in the field of automobile maintenance also invisibly kidnap consumers.
_This Opinion clearly points out that automobile production and authorized sales and maintenance enterprises (including imported automobile business enterprises) should inform consumers to use, repair and repair automobile products correctly in accordance with the requirements of the use instructions, and should not restrict or interfere with consumers'independent choice of maintenance enterprises and service, or use automobiles. The unauthorized maintenance service is chosen as the reason for refusing to provide maintenance service within the "three-package" period.
Zhang Shengnan, a sales consultant of Beijing Express Boya Automobile Sales Service Co., Ltd., told the author: "Now the market competition is fierce, new car sales have not made much money, and there are often promotional activities, so after-sales profits account for a large proportion. It is profitable to collect man-hour fees through installation and maintenance and to earn spare parts differential price." The main way. "
Although the maintenance monopoly of 4S automobile shop has been criticized by many consumers, some owners still rely on it. Mr. Liu, who lives in Winghai Manor in Beijing, sends his Grand Cherokee to 4S shop for maintenance every month. "I will not choose to go to the social automobile repair factory, rather spend a little more money to repair 4S shop, feeling more secure."
The Opinion clearly stipulates that we should break the monopoly of maintenance accessories channels, encourage the original manufacturer of spare parts to provide original spare parts and independent after-sales spare parts with independent trademarks to the automotive aftermarket, and allow 4S stores to resell original spare parts to unauthorized maintenance enterprises or end users. The introduction of this regulation can further improve the market competitiveness, thereby improving the openness of the automobile maintenance market and making the auto parts market more inclusive.
In an interview with the author, Chang Qin, Minister of Industry Services of China Automobile Parts Industry Corporation, said: "Breaking monopoly does not mean that all parts can be opened to the market in the future, but should be more standardized and orderly to promote the healthy development of the auto parts market." The publication of Opinion will bring opportunities for the development of China's automobile aftermarket, and consumers will benefit from it in a more competitive market environment.
Manager Jiang of Beijing Yuanmeili Machinery Equipment Co., Ltd. said: "The customers of the repair shop are mainly private cars. If they can repair everywhere, they will be willing to choose the nearer and cheaper ones. The working hours of the private automobile repair factory are mostly much lower than those of 4S shop." If consumers can enjoy the technical support of automobile manufacturers in any automobile maintenance center, the market of automobile repair plants will surely be more prosperous.
It is also well known that the quality of automobile repair plants is uneven, there are no certain rules and regulations in the industry competition, lack of integrity and credibility, rough business model and a series of other problems.
_With the decline of prices, it is easy to derive related products and services. Only in the context of breaking the monopoly of auto parts, can we improve the quality of products and services, so as to provide consumers with more adequate choice space.